binggo Privacy Policy – How We Handle Your Data

1. Who We Are

binggo is an online gaming platform operated exclusively for the Philippine market. The platform is accessible at binggo.app and through the binggo mobile application for Android and iOS. For the purposes of this Privacy Policy, "binggo," "we," "us" and "our" refer to the platform and the team that operates it.

This Privacy Policy applies to all players registered on binggo, as well as anyone who visits the website or uses the app without a registered account. It covers all personal information collected through the platform's services, including account registration, deposits, gameplay, customer support interactions and use of the binggo app.

2. Data We Collect

binggo collects personal information to operate a secure, verified and functional gaming platform. The types of data we collect depend on how you interact with binggo.

binggo does not store your GCash PIN, Maya passcode, or online banking credentials. Payment transactions are processed through your own banking app or portal — binggo only receives a confirmation reference after the transaction is complete.

3. Why We Collect It

binggo collects personal data for specific, legitimate reasons. We do not collect data beyond what is reasonably necessary to provide and improve the platform. The main reasons we collect data include:

• To verify your identity and age (21+) as required for responsible gaming compliance.
• To process deposits in PHP and facilitate withdrawals to verified accounts.
• To maintain accurate account records and prevent duplicate accounts.
• To detect and prevent fraud, money laundering and unauthorised access.
• To provide customer support and resolve account-related issues.
• To improve platform performance, game selection and the overall player experience.
• To send account-related notifications — deposit confirmations, OTP codes, security alerts.

4. How Data Is Used

Data collected by binggo is used strictly within the scope of operating the platform and serving our players in the Philippines. We use your information to:

• Authenticate your login using OTP verification tied to your registered mobile number.
• Match your deposit transactions to your account using the reference numbers you submit.
• Apply responsible gaming controls, including self-exclusion requests and spending limit settings.
• Personalise your experience — for example, remembering your preferred language or game category.
• Communicate relevant platform updates, account status changes or support responses.
• Analyse platform usage at an aggregated level to improve game performance and loading times across Philippine mobile networks.

binggo does not use your personal data to build advertising profiles or sell data to third-party marketers. We do not use your data to send unsolicited marketing communications from third parties unrelated to binggo.

5. Data Sharing

binggo does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: Philippine payment partners involved in processing your PHP deposits and withdrawals receive only the minimum transaction data required to complete the transfer.
• Identity verification services: KYC verification providers may process your identity documents to confirm your eligibility to use the platform.
• Platform technology providers: Hosting, security and gaming content providers that support the operation of binggo may have access to technical data under strict data processing agreements.
• Authorities: binggo will cooperate with Philippine law enforcement or regulatory bodies when legally required to do so. This includes cases involving suspected fraud, money laundering or other unlawful activity.

All third-party service providers used by binggo are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to binggo.

6. Cookies & Tracking

binggo uses cookies and similar tracking technologies on the website and in the mobile app to keep your session active, remember your preferences and analyse how the platform is used. Types of cookies used include:

• Essential cookies: Required for the platform to function. These include session tokens that keep you logged in and security cookies that help prevent cross-site request forgery.
• Performance cookies: Collect anonymised data on page load times, game performance and error occurrences to help us improve the platform.
• Preference cookies: Store settings like your notification preferences or the last game category you visited.

You can control cookie settings through your browser or device settings. Disabling essential cookies may affect the functionality of the binggo platform, including login sessions and payment processes.

7. Data Security

binggo takes the security of your personal and financial data seriously. The platform uses a combination of technical and operational safeguards:

• 256-bit SSL encryption on all data transmitted between your device and binggo servers.
• OTP verification on login and on sensitive account actions to confirm it is always you making the request.
• KYC verification to ensure accounts are tied to real, verified individuals before withdrawals are processed.
• Internal access controls that limit which binggo staff can access player account data and for what purpose.
• Fraud detection systems that flag unusual login locations, unusual transaction patterns or signs of account sharing.

8. Data Retention

binggo retains your personal data for as long as your account remains active and for a reasonable period after account closure, in line with legal and operational requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by financial record-keeping obligations.
• Transaction records — deposits, withdrawals, bet history — are retained for a minimum period after each transaction to support dispute resolution and regulatory requirements.
• Customer support communications are retained for a reasonable period to support ongoing or future disputes.

After the applicable retention period, data is securely deleted or anonymised. You may request earlier deletion of certain data subject to legal constraints — see the Your Rights section below.

9. Your Rights

As a binggo player and a data subject under applicable Philippine privacy laws, you have the following rights regarding your personal information:

10. Children's Privacy

binggo is strictly an adult platform. The minimum age to register and use binggo is 21 years old. We do not knowingly collect personal data from anyone under 21.

If binggo discovers that an account has been created by someone under the age of 21, that account will be immediately suspended, any funds will be frozen pending review, and all associated personal data will be deleted in accordance with this policy. If you believe a minor has registered on binggo, please report it through the in-app support channel immediately.

11. Policy Updates

binggo may update this Privacy Policy from time to time to reflect changes in our data practices, Philippine privacy regulations or platform features. When significant changes are made, active players will be notified through in-app notifications or by email where provided.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of binggo after a policy update constitutes your acceptance of the revised version.

12. Contact Us

For any questions, concerns or requests related to this Privacy Policy or how binggo handles your personal data, please reach out through the following:

• In-app support: The fastest way to reach us. Available inside the binggo app and website under the Help section.
• Email: [email protected] (plain text — not a clickable link).
• FAQ: Visit the FAQ page for quick answers to common questions.

binggo is committed to responding to all privacy-related requests within a reasonable timeframe. For complex data access or deletion requests, additional verification may be required before we can process your request.